About This Agreement
Rollio's Master Service Agreement (MSA) is a comprehensive enterprise contract governing the licensing, deployment, and operation of Rollio's autonomous agent platform. The MSA covers all aspects of the enterprise relationship: licensing terms, SLAs, data processing, security obligations, and outcome-based pricing mechanics.
Enterprise customers receive a fully executed MSA as part of the order process. The document is tailored to your organization's specific deployment scope, agreed outcomes, and regulatory requirements.
What the MSA Covers
Platform License
Rights to deploy and operate Rollio agents within your enterprise environment, including sub-processor and affiliate rights.
Service Level Agreement
Uptime commitments, incident response times, support tiers, and remedies for service failures.
Data Processing Agreement
Your rights as data controller, our obligations as data processor, sub-processor lists, and DPA terms aligned with GDPR and CCPA.
Security Obligations
Minimum security standards, breach notification timelines, audit rights, and SOC 2 Type II report access.
Outcome-Based Pricing
How outcomes are defined, measured, and verified. Pricing adjustment mechanics when targets aren't met.
Intellectual Property
Ownership of your data, your configurations, and any customizations. Rollio retains IP in its platform and models.
Confidentiality
Mutual NDA terms. Your data, processes, and business information are confidential by default.
Termination & Exit
Notice periods, data portability upon exit, and data deletion timelines post-termination.
Requesting Your MSA
The current MSA template is available to prospective enterprise customers under NDA. To request a copy or begin negotiations:
- Email legal@rollio.ai with "MSA Request" in the subject line.
- Or schedule a consultation — your account executive will initiate the contract process.
Governing Law
The MSA is governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Disputes are resolved through binding arbitration (AAA rules), with the option for either party to seek equitable relief in courts of competent jurisdiction.
Related Documents
- Terms of Service — Platform usage terms including agent operation and outcome pricing.
- Privacy Policy — How we handle data and our zero-data-at-rest architecture.
- Security & Compliance — SOC 2 Type II, GDPR, and security architecture details.