Rollio, Inc. ("Rollio," "we," "us," or "our") provides access to our website at https://www.rollio.ai/ (the "Site") and autonomous agent platform subject to these Terms of Service. By accessing the Site, you agree to be legally bound by these Terms and our Privacy Policy (collectively, this "Agreement"). If you do not agree, do not use the Site.
THE SECTIONS TITLED "BINDING ARBITRATION" AND "CLASS ACTION WAIVER" CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM.
1. Community Guidelines
By accessing the Site and platform, you agree to:
- Comply with all applicable laws and not use the Site for any unlawful purpose.
- Not collect market research for a competing business.
- Not upload or transmit content that infringes intellectual property, is defamatory, obscene, or invades another person's privacy.
- Not impersonate any person or entity or falsely state your affiliation.
- Not decompile, reverse engineer, or disassemble any software or processes accessible through the Site.
- Not circumvent, degrade, or remove any of the Site's security protections.
- Not use automated means (spiders, crawlers, scraping tools) to download data from the Site without our express written consent.
- Not use Rollio trademarks or framing techniques without prior written consent.
- Not impose an unreasonable or disproportionately large load on our technical infrastructure.
- Not interfere with the proper operation of the Site through any virus, malware, or unauthorized access attempt.
We reserve the right to deny access to the Site, or any portion of it, without notice for violation of these guidelines.
2. Intellectual Property
The Site contains materials ("Content") including software, text, graphics, images, and audiovisual works provided by or on behalf of Rollio. Content is protected under U.S. and foreign laws. You have no rights in or to the Content beyond what is permitted under this Agreement.
You may not sell, transfer, license, or modify the Content, or reproduce, display, distribute, or use it for any public or commercial purpose without prior written consent. Rollio Trademarks may not be used in connection with any product or service, or as part of any link, without prior written permission. All goodwill generated from use of Rollio Trademarks inures to our benefit.
3A. Outcome-Based Pricing Terms
Outcome definitions. Rollio's pricing is based on business outcomes including process cycle time reduction, cost per transaction reduction, error rate reduction, capacity increase, cash flow improvement, and other mutually agreed outcomes.
Outcome verification. Outcomes are verified through your source systems (Salesforce, SAP, Celonis, etc.), third-party audits upon request, and mutually agreed measurement methodology.
Pricing adjustments. If agreed outcomes are not achieved, pricing adjusts proportionally. We share the risk and reward of your results.
Renewal terms. Pricing for renewal periods is recalculated based on actual outcomes achieved in the prior period.
3B. Autonomous Agent Terms
Agent authority. Rollio agents operate with the authority and permissions you've granted them in your source systems. You maintain complete control over what data agents can access, what actions they can execute, and the guardrails on agent behavior.
Agent accountability. Rollio maintains complete logs of all agent actions for audit trail and compliance, troubleshooting, and your review.
Agent training & improvement. Agent learning is limited to your own data and patterns, never shared with other customers, and always within the guardrails you've set.
4. No Warranties; Limitation of Liability
THE SITE AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL ROLLIO OR ITS LICENSORS BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ANY DIRECT DAMAGES ARE LIMITED TO ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties. These limitations may not apply to you to the extent prohibited by applicable law.
5. Indemnification
You agree to defend, indemnify, and hold Rollio and its officers, directors, employees, successors, licensees, and assigns harmless from any claims, actions, or demands, including reasonable legal and accounting fees, arising from: (i) your breach of this Agreement; (ii) your misuse of Content or the Site; or (iii) your violation of any third-party right, including any copyright, trademark, property, or privacy right.
6. Digital Millennium Copyright Act (DMCA)
To report copyright infringement, please send a notice to our DMCA designated agent:
Your notice must include: (i) identification of the copyrighted work; (ii) location on the Site; (iii) your contact information; (iv) a good faith belief statement; (v) a statement under penalty of perjury of accuracy; and (vi) your signature.
7. Binding Arbitration
IF EITHER PARTY CHOOSES ARBITRATION, NEITHER PARTY SHALL HAVE THE RIGHT TO LITIGATE SUCH CLAIM IN COURT OR TO HAVE A JURY TRIAL.
Any dispute arising under or relating to this Agreement shall be finally and exclusively resolved by binding arbitration governed by the Federal Arbitration Act. Arbitration shall be conducted by JAMS pursuant to its then-current Comprehensive Arbitration Rules and Procedures. Each party is responsible for its applicable JAMS fees. Judgment on the award may be entered in any court with jurisdiction. Nothing in this Agreement prevents either party from seeking provisional equitable relief in a court of competent jurisdiction.
8. Class Action Waiver
All disputes shall be resolved individually. No arbitration or proceeding shall be joined with another; there is no right to arbitrate on a class basis; and no dispute may be brought in a representative capacity on behalf of the general public. YOU MAY BRING CLAIMS AGAINST ROLLIO ONLY IN YOUR INDIVIDUAL CAPACITY.
9. Governing Law & Miscellaneous
This Agreement is governed by the laws of the State of New York, without regard to conflict of law provisions. Our failure to enforce any provision shall not constitute a waiver. You may not assign this Agreement. This Agreement constitutes the entire agreement between you and Rollio with respect to the subject matter and supersedes all prior agreements.
10. Related Documents
- Privacy Policy — How we collect, use, and protect your information.
- Master Service Agreement — Enterprise platform licensing agreement.
- Security & Compliance — SOC 2 Type II, zero data-at-rest, and security architecture.
Contact
Legal inquiries: legal@rollio.ai